Business Process Automation

The primary role of ITC solutions is help speed up tasks, reduce effort or save money.  By reviewing business processes (especially if they are particularly time-consuming, resource intensive or costly), there are often possibilities to take advantage of techology hardware, software, or communications to streamline part (or all) of a businesses operations.

Automation of business processes, is no longer restricted to production line automation or large manufacturing and distribution businesses.  In our experience, all organisations could utilise IT more effectively – be that an online appointment booking system for a hairdresser, or a automated data processing and reporting system for a business service provider.

The two key elements in automating business processes are:

Is it worth it?

There are many possible solutions that might add a marginal increase in productivity to a business, but if the cost of implementation is too high relative to the benefits, then the traditional solution may well be the best.  Ndaba are not about introducing change into our client’s organisations, for the sake of change.  We would only recommend that ITC solutions are implemented if it is financially (and culturally) in the interests of the organisation.

Build or Buy?

Assuming there is a compelling Return on Investment (RoI) case for automating a business process, the second key decision is whether to go with an “off the shelf” solution or to develop a unique (bespoke) solution for your organisation.  This decision is largely driven by the complexity of the process you are looking to automate; the specification and functionality of “off the shelf” solutions; and the relative costs of the buy or build decisions.  At Ndaba, we will never recommend that a client builds a bespoke solution, if a perfectly suitable alternative already exists.  However, if client’s do want tailored solutions, we will do everything we can to ensure that solution is affordable for them.